Clear Terms for Transparent Service
These terms govern your use of Documind AI's services. We've written them in clear, understandable language to ensure you know exactly what to expect from our partnership.
Effective Date
January 1, 2025
Governing Law
Florida, United States
Dispute Resolution
Binding arbitration
Updates Policy
30-day notice for changes
Agreement to Terms
By accessing or using Documind AI's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services.
Capacity to Contract
You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
Updates to Terms
We reserve the right to modify these terms at any time. We will notify you of material changes via email or through our platform. Continued use after notification constitutes acceptance of the updated terms.
Account Creation
To use our services, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials and for all activities under your account.
Authorized Use
You may only use our services for lawful purposes and in accordance with these terms. You agree not to use the services in any way that could damage, disable, or impair our systems or interfere with other users.
Account Suspension
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a security risk to our platform or other users.
Subscription Plans
Our services are offered through various subscription plans as detailed on our pricing page. By subscribing, you authorize us to charge your payment method for all applicable fees.
Payment Terms
Subscription fees are billed in advance on a monthly or annual basis. Usage-based charges are billed monthly. All fees are non-refundable except as required by law or as specified in our refund policy.
Late Payments
If payment is not received when due, we may suspend your access to paid features until payment is current. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month.
Price Changes
We may change our pricing at any time. For existing subscriptions, price changes will take effect at the next renewal period after 30 days' notice.
Your Data
You retain ownership of all documents and data you upload to our platform. We process your data solely to provide our services as described in our Privacy Policy.
Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is 100% secure, and you acknowledge the inherent risks.
Data Retention
We retain your data only as long as necessary to provide services or as required by law. You can request deletion of your data at any time, subject to legal retention requirements.
Compliance
Our platform is designed to help you comply with various regulations (GDPR, HIPAA, etc.), but ultimate compliance responsibility remains with you as the data controller.
Service Uptime
We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.
Usage Limits
Your subscription plan includes specific usage limits (document processing, API calls, storage). Exceeding these limits may result in additional charges or service restrictions.
Fair Use
You agree to use our services reasonably and not to abuse or attempt to circumvent usage limits or security measures.
Third-Party Dependencies
Our services may depend on third-party providers. We are not liable for outages or issues caused by third-party service disruptions.
Our IP Rights
Documind AI owns all rights to our platform, including software, algorithms, trademarks, and copyrights. You may not copy, modify, or reverse engineer our technology.
Your Content
You retain ownership of your uploaded content but grant us a limited license to process it for service provision. We do not claim ownership of your documents or extracted data.
Feedback
Any feedback or suggestions you provide may be used by us without compensation or attribution, though we appreciate your input in improving our services.
DMCA Compliance
We respect intellectual property rights and will respond to valid DMCA takedown notices. Contact legal@documindai.xyz for IP-related concerns.
Disclaimer of Warranties
Our services are provided 'as is' without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation of Damages
In no event shall our liability exceed the amount you paid for services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Accuracy Disclaimer
While we strive for high accuracy in document processing, we cannot guarantee perfect results. You are responsible for verifying the accuracy of processed data for your use case.
Business Continuity
You acknowledge that AI technology may produce unexpected results and agree to implement appropriate validation and backup procedures for critical business processes.
Arbitration
Any disputes will be resolved through binding arbitration under the American Arbitration Association rules in St. Petersburg, Florida.
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
Jurisdiction
These terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
International Users
International users agree that Florida law applies, while respecting local consumer protection laws where applicable.
Termination by You
- • Cancel your subscription at any time
- • Access continues until the end of your billing period
- • Data export available for 30 days after cancellation
- • No refunds for unused subscription time
Termination by Us
- • Immediate termination for terms violations
- • 30-day notice for convenience termination
- • Pro-rated refunds for prepaid unused time
- • Data deletion after termination grace period
Important Notice
Upon termination, your processed documents and extracted data will be permanently deleted after a 30-day grace period. Ensure you have downloaded any data you wish to retain before this period expires.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and Documind AI regarding our services.
Assignment
We may assign our rights and obligations under these terms to any third party. You may not assign your rights without our written consent.
Force Majeure
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or cyber attacks.
Legal Team
Email: legal@documindai.xyz
Phone: +1 (727) 555-0123
Response time: Within 5 business days
Mailing Address
Documind AI - Legal Department
855 Central Ave Unit 1202
St Petersburg, FL 33701
United States
For urgent legal matters or security concerns, please contact us immediately at legal@documindai.xyz with "URGENT" in the subject line.