Your Privacy is Our Top Priority
We are committed to protecting your privacy and ensuring the security of your personal and business data. This policy explains how we collect, use, and protect your information.
SOC 2 Compliant
Certified for security and availability
AES-256 Encryption
Military-grade data protection
GDPR Compliant
Full European privacy compliance
No Data Mining
We never use your documents to train our models
Personal Information
We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include your name, email address, phone number, company information, and any other information you choose to provide.
Document Data
When you use our document processing services, we process the documents you upload. We implement strict security measures to protect this data and only process it as necessary to provide our services.
Usage Information
We collect information about how you use our services, including API calls, processing times, error logs, and feature usage patterns to improve our platform.
Technical Information
We automatically collect certain technical information, including your IP address, browser type, operating system, and device identifiers when you access our services.
Service Provision
We use your information to provide, maintain, and improve our document processing services, including OCR, GPT analysis, and blockchain verification.
Customer Support
We use your contact information to respond to your inquiries, provide customer support, and send you technical notices and security alerts.
Platform Improvement
We analyze usage patterns and feedback to enhance our AI models, improve accuracy, and develop new features for our platform.
Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, such as cloud hosting providers and payment processors, under strict confidentiality agreements.
Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to the same privacy protections.
Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
No Document Content Sharing
We never share the content of your processed documents with third parties unless required by law or with your explicit consent.
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Our blockchain verification adds an additional layer of security and immutability.
Access Controls
We implement strict access controls and multi-factor authentication for all our systems. Only authorized personnel have access to your data on a need-to-know basis.
Regular Audits
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities in our systems.
Compliance
We maintain SOC 2 Type II, GDPR, HIPAA, and other relevant compliance certifications to ensure the highest standards of data protection.
Access and Portability
You have the right to access, update, or delete your personal information. You can also request a copy of your data in a portable format.
Data Correction
You can request corrections to any inaccurate or incomplete personal information we hold about you.
Opt-Out Rights
You can opt out of non-essential communications and certain data processing activities. Essential service communications will continue as needed.
Data Deletion
You can request deletion of your account and associated data. We will comply within 30 days, except where we are required to retain data for legal or regulatory purposes.
Global Operations
Our services operate globally, and your information may be transferred to and processed in countries other than your country of residence.
Adequate Protection
We ensure that any international transfers of personal data are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.
EU-US Data Transfers
For transfers from the EU to the US, we comply with applicable data transfer mechanisms and maintain appropriate certifications.
Retention Periods
- • Account information: Retained for the duration of your account and 3 years after closure
- • Processed documents: Deleted after 90 days unless you specify longer retention
- • Usage logs: Retained for 12 months for service improvement and security purposes
- • Blockchain records: Immutable by design but contain no personal or document content
Automatic Deletion
We automatically delete processed document content after the specified retention period. Blockchain verification records remain for audit purposes but contain only cryptographic hashes, not actual document content.
Privacy Officer
Email: privacy@documindai.xyz
Phone: +1 (727) 555-0123
Response time: Within 48 hours
Mailing Address
Documind AI - Privacy Team
855 Central Ave Unit 1202
St Petersburg, FL 33701
United States
EU Representative
For EU residents, our European representative can be contacted at: eu-privacy@documindai.xyz for any GDPR-related inquiries.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by email and by posting the updated policy on our website. Your continued use of our services after such notification constitutes acceptance of the updated policy.
Current Version: This privacy policy was last updated on December 15, 2024and is effective immediately for new users and after 30 days for existing users.